Frequently Asked Questions
Have a question? Want more information? We are more than happy to assist you over the phone, (435) 512-9040, however, some questions may be answered here. If not, one of our employees would love to hear from you!
Why a price increase? What does that mean for me?
Since launching our business in 2002, we have not increased our prices on 98% of our products in our retail shop or online. We consider our staff assets to our company and to maximize our appreciation for them and to retain staff longer, we are increasing our wages for our staff. Also, due to increases in our ingredients, packaging, containers and shipping we are increasing our prices to cover these expenses.
Our increase will be 5% to 7% and will begin on Monday, October 11th, and will affect all the products in our retail shop, on our website and all orders for wholesale as well.
For example, our 4.3 oz soap will increase from $5.00 to $5.35; our 8 oz plastic bottled lotion will go from $9.50 to $10.00; aromatherapy bath fizzies from $3.50 to $3.75, lip balms from $2.50 to $2.75, etc. These prices are still competitively lower than other handmade goat’s milk soaps, lotions, and body products in Utah. We are not increasing the prices of our cuticle oil, acne spot, and a few other newer products, or our baskets, soap dishes, signs, or décor.
Why Shea Butter?
Shea Butter comes from the nut of the Karite tree in Africa. The nuts are collected by local village women who have been extracting the butter for generations. The Spirit Goat uses raw, unrefined Shea butter which helps reduce facial lines, minor scars, dry skin, blemishes and bumps and helps maintain skins moisture, soothing, smoothing and conditioning the skin.
Handcrafted products like ours do not contain harsh, skin-irritating chemicals commonly found in factory made products. Instead, they contain nourishing, natural oils and the highest quality ingredients that benefit the skin. We measure everything from scratch in small batches, including our base oils, and make one batch at a time, to ensure the highest quality and best product possible. In addition, we do not remove the natural glycerin in our sopas, a common practice amongst larger companies. Natural glycerin helps to provide healthier skin.
Why Goat's Milk?
Goat's milk is naturally high in vitamins, minerals, proteins, and alpha-hydroxy acids that nourish and rejuvenate the skin. Goat's milk has a pH close to our skins natural pH resulting in a mild, non-irritating, highly moisturizing product for even the most delicate skin. The Spirit Goat uses 100% goat's milk in all our soaps. No, we don't own goats anymore, but we do use goat's milk from local hobby farmers when goat's milk is in season and in abundance!
I received an emailed coupon, how do I apply it?
Unfortunately, our coupon code doesn't work on our website. However, you can still receive the discount! Call us at the shop (435) 512-9040 or email email@example.com and place your order with one of our employees. We can activate your coupon and ship your items to you.
What is Purchase with a Purpose?
Yearly PwP - 100% of our proceeds from our 1/2 bar and full bar of soap named, "Empowered" (crisp apple & sweet um scented) supports CAPSA a non-profit domestic violence, sexual abuse, and rape recover center serving Cache County and the Bear Lake area. Providing support services for women, men, & children impacted by abuse. All services are FREE and confidential.
Monthly PwP - 100% of our proceeds from our monthly 1/2 bar supports local or national charities. Scents are inspired by charity!
Do you have an organization or charity that you would like us to support? Let us know! We love hearing from our community. (435) 512-9040 or firstname.lastname@example.org.
What Our Customers Say
I was so impressed. I love their soap and last time I was in I mentioned that I had an allergy and wasn’t sure if some of their products we’re safe for me to use. They actually came out onto the sales floor and took the time to go through each product comparing it against their recipe and let me know which ones were good for me to use and which products to avoid. And if there were products to avoid he was very quick to show me similar products that I could use instead. As someone who has really struggled finding products without it I am so incredibly grateful at how much care they took to make sure I knew what I was buying. Awesome customer service.